Specified Commercial Transaction Law

Description based on Specified Commercial Transactions Law

Sales company: fiika products Co., Ltd.

Store name: fiika products

Person in charge: Setsuko Mikitani

Address: 2nd floor, 4-3-11 Tomoda-cho, Nada-ku, Kobe, Hyogo 657-0035

TEL: 090-3278-8596

Email address: contact@souvenirone.com

[Required charges other than product price]

For purchases under 3,300 yen (tax included), additional shipping charges are required. Additionally, if you purchase with cash on delivery, an additional fee will be charged.
Flat shipping fee: 800 yen Cash on delivery fee: 265 yen (Japan Post cash on delivery)

[About returns]

Possibility of returns: If the product is initially defective or due to our mistake, we will accept returns after contacting you within 7 days of receiving the product. Please note that as a general rule, we cannot accept returns due to customer's convenience.
Conditions for returns: We will only accept returns if you receive a defective product or a product different from the one you ordered. In addition, please refrain from returning "products that have been delivered for more than 7 days," "products that have been damaged due to customer error," "products that have been opened or used," and "sale items."

[Whether there is a shipping charge for returns]

We will bear the shipping costs for returning the product. When shipping, please send the item by cash on delivery to the return address below.

▼Return address: 4th floor, 4-3-11 Tomoda-cho, Nada-ku, Kobe, Hyogo 657-0035
Company name: fiika products Co., Ltd.

Person in charge: Setsuko Mikitani

Phone number: 090-3278-8596

[Product delivery time]

We will ship within 3 business days after payment (in the case of bank transfer, after payment is confirmed). We will accept requests for delivery dates and times whenever possible.

【payment method】

    • credit card
    • Cash on delivery( Japan Post Cash on Delivery )
    • Bank transfer (prepayment)

【Regarding delivery】

Japan Post Co., Ltd.

[Products handled]

Bus related goods

【Notices】

Before placing your order, please check the contents such as "Shipping fee", "Payment method", "Return policy", etc.